Position Responsibilities:

Become an Agistix Expert

• Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software
• Assist with troubleshooting through in-depth research, testing and assessing, and then reporting specifics with facts and detailed examples
• Understand the variances in how each customer uses Agistix

Data Management

• Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc)
• Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed
• Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing
• Manage, monitor and establish metrics

Customer Management

• Input customer account information, review and maintain account databases, setup new customers
• Respond to client’s requests for information or account changes while meeting established SLA’s
• Update and create training information
• Conduct online training sessions with customers, their suppliers, and carriers
• Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets
• Manage implementation tasks for new and existing customers
• Track customer activity as required to support invoicing requirements

Be a Team Player

• Proactively communicate with internal and external stakeholders
• Work and collaborate as a strong team member with all areas of our business – our development engineers, customer support, sales
• Provide support for strategic initiatives

Position Requirements:

• Self-motivated – set priorities and takes initiative with given assignments
• Detail-oriented – corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracy
• Excellent written and verbal communication skills
• Keen sense of timeliness and ability to establish and meet deadlines
• Comfortable with minimal supervision, but high accountability
• Ability to switch tasks quickly and sometimes often
• Willingness to learn as you go, with a “Do-It-Yourself” attitude
• Highly organized – can locate files, emails, presentations quickly
• Strong Microsoft Excel skills
• Outstanding computer skills
• General knowledge of EDI
• Current computer system (PC or Mac), secure high-speed internet, and workspace free from distractions and noise
• Prior experience in remote work environment
• Bachelor’s degree preferred
• Experience working in a small, growing company a plus
• A strong work ethic with a positive attitude, a team player with high integrity

Position Responsibilities:

• Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing
• Input customer account information, review and maintain account databases, setup new customers
• Enter invoices and contact vendors/customers/carriers for verification
• Respond to client’s requests for information or account changes
• Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed
• Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets
• Assist with troubleshooting by researching in depth, testing and assessing, and then reporting specifics with facts and detailed examples
• Work and collaborate as a strong team member with all areas of our business – our development engineers, customer support, sales
• Updated and create training information
• Conduct online training sessions with customer, their suppliers and carriers
• Create change orders for new customer initiatives that are outside of initial statement of work
• Must obtain a static IP address to support work from home access to our FTP servers
• The majority of this position will be focused on supporting a single customer
• Occasional face to face meeting with customer in the SF Bay Area (anticipate less than once a month, meetings are generally in Concord or San Ramon)
• Occasional time in our office in San Mateo

Position Requirements:

• Strong Microsoft Excel skills
• Outstanding computer skills
• General knowledge of EDI
• Self-motivated – sets priorities and takes initiative with given assignments
• Detail oriented – corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracy
• Excellent written and verbal communication skills
• Keen sense of timeliness
• Comfortable with minimal supervision, but high accountability
• Ability to switch tasks quickly and sometimes often
• Willingness to learn as you go, with a “Do-It-Yourself” attitude
• Highly organized – can locate files, emails, presentations quickly
• Current computer system (PC or Mac), secure high speed internet, and workspace free from distractions and noise
• A strong work ethic with a positive attitude, a team player with high integrity. We all work hard at Agistix, we treat each other with respect, and together we make a great team. We want the newest member of our team to have the same qualities

Additional Details

• Ongoing training

  • Conduct regular training webinars
  • Update training materials
  • Provide information on new functionality

• Metrics Management

  • % of fleet shipments booked on Agistix forms
  • Number of shipments created from invoices
  • Number of supplier shipments booked in Agistix weekly
  • Supplier support activity (number of calls and emails, number of new users added)
  • Monthly accrual report – estimated charges for shipments not yet invoiced

• Supplier Booking Initiative

  • Identification of suppliers that should be booking in Agistix
  • Supplier training
  • New user creation
  • Ongoing support
  • Identification of suppliers not creating shipments from PO, and re-training

• Carrier Oversight

  • Timely shipment updates
  • Accurate EDI data

• Support of Strategic Initiatives

  • Continued Supplier Onboarding
  • Reinitiate discussion for supplier id integration from SAP
  • Sub-supplier visibility to PO’s – major initiative because requires data from suppliers to know which supplier should have visibility to which PO’s and line items of PO’s
  • ASN creation
  • Rollout of poles shipping
  • Other initiatives as PG&E needs dicatate

Position Responsibilities:

• Monitor integration feeds for data integrity and continuity
• Correlate data across disparate data sources to validate data accuracy
• Analyze & recognize trends in customer & carrier data – rates, transit status, etc
• Troubleshoot data irregularities and data source connectivity issues
• Develop recommendations to streamline customer shipping based on data analysis
• Support testing of new integrations, uses cases, and software enhancements
• Complete tasks associated with customer & carrier implementations
• Administrative tasks associated with maintaining master account data
• Reporting & analytics support to present customer and carrier data

Position Requirements:

• Incredible attention to detail
• Strong computer skills, Excel, and database familiarity a plus
• An outstanding work ethic, high-integrity, team player in attitude and initiative
• Desire to work with Big Data, curious, and resourceful
• Experience PowerPoint, visualization tools, and other presentation formats
• Excellent written and verbal communication skills
• Understanding of supply chain, logistics and shipping networks is a plus
• Project management experience preferred
• Comfortable with “hands-on” and “do-it-yourself” tactical efforts

Educational Requirement

• Undergraduate degree
• MBA student, preferably in Operations Management, Supply Chain Management

Position Responsibilities:

• Monitor inbound email & calls to support customer, carrier and/or supplier questions
• Basic troubleshooting to determine if issues could be browser, network, or our application
• Create trouble tickets for any bugs, monitor ticket status and communicate back to client (call or email)
• Develop strong understanding of our platform to ultimately help train new users and/or suppliers
• Support application testing during low call volume or trouble ticket activity running through use cases and regression testing
• Help consolidate and maintain knowledge base in Zendesk
• Communication and hand-off of open tasks to ensure customer continuity

Position Requirements:

• Reliable, high-speed internet connection
• Incredible written & verbal communication skills, good listener and phone disposition
• Good troubleshooter and attention to detail
• Strong computer skills, appreciation for browser challenges, Skype, and basic understanding of the internet
• An outstanding work ethic, high-integrity, team player in attitude and initiative
• Self-starter, hungry for knowledge, and resourceful
• Experience with software applications, salesforce & zendesk a plus
• Understanding of supply chain, logistics and shipping networks is a plus
• Comfortable with “hands-on” and “do-it-yourself” tactical efforts
• Flexible hours between 8 am EST – 2 pm EST

Position Responsibilities:

Experience working with EDI, specifically ~ 110, 204, 210, 211, 212, and 214 schema

• Familiarity with web services and REST APIs
• Understanding and appreciation for systems integration and data normalization
• Comfortable with FTP, sFTP, AS2 and other data exchange protocols
• Active development & testing with offshore integration team to ensure functional integrity while working with onshore team for business requirements
• Help create Trading Partner EDI and business requirements into a functional design
• Define integration testing use cases and work with offshore teams to ensure data integrity
• Participate in developer process and production release to ensure platform functionality is deployed with integration requirements
• Investigate, validate and prioritize resolution of reported bugs or integration failures
• Review and contribute to product release documentation
• Participates in requirements prioritization, release scope control and management
• Help with regression testing of common use cases as product release occur
• Help innovate in the development of new/improved methods or approaches to problems

Position Requirements:

• Exposure to and understanding of key business processes associated with Transportation Electronic Data Interchange (EDI)
• Experience with Enterprise Resource Planning (ERP) solutions.
• Excellent communication/presentation skills.
• Systematic and logical approach to problem-solving, analysis and testing.
• Extensible Markup Language (XML)
• Use-case modeling and design documentation skills.
• An appreciation of relevant technologies, to include application development environments and languages, databases, networking and client/server systems.
• Demonstrate ability to think laterally: by recommending innovative enhancements, effective solutions to customer requirements/faults, etc.
• Experience with business object modeling tools and/or entity relationship modeling tools.
• A working knowledge of modern software engineering practices and methodologies.
• General office environment.
• Moderate levels of stress may occur at times.
• No special physical demands required.
• Ability to travel internationally.
• Ability to work across multiple time zones

Educational Requirement:

• Bachelor’s degree in business, engineering or related field
• Minimum of 3 years of prior business analyst experience
• Formal training in business analysis techniques
• Minimum of 3 years experience of using, supporting or testing commercial/business applications.
• Minimum of 2 years experience of working in a software house environment, supporting, designing or testing packaged software

Position Responsibilities:

• Extract insights and actionable recommendations from large volumes of data.
• Leverage data mining and machine learning approaches to model and predict end user behavior.
• Formulate business problems, translate them into data science projects and provide solution approaches.
• Develop new algorithms and methods for optimizing revenue and key performance metrics.
• Design experiments to answer targeted questions and communicate informed conclusions and recommendations.
• Work with cross functional teams to deliver yearly financial goals by implementing, managing, and communicating monetization programs.
• Inspire the adoption of advanced analytics and data science across different teams and functions.

Position Requirements:

• 3+ years of experience in solving analytical problems using quantitative approaches.
• Experience delivering world class data science practices that leverage complex data.
• Experience with big data technologies such as Hadoop, MapReduce, Mahout, Hive, Pig etc.
• Hands-on experience using business intelligence and statistical analysis tools such as SQL, SAS, R, SPSS etc.
• Fluency with at least one scripting language such as Python or PHP.
• Ability to execute multiple projects and drive key business results under tight deadlines.
• Self-starter attitude with willingness to learn and master new technologies.
• Ability to quickly understand business problems, find patterns and insights within structured and unstructured data.
• Ability to clearly communicate results to technical and non-technical audiences.

Educational Requirement:

• Ph.D. or Masters’ Degree in Operations Research, Applied Statistics, Data Mining and/or related quantitative engineering field.

Position Responsibilities:

• Cold call potential clients to close new business
• Strengthen relationships with current customers and grow business
• Maximize profits for company
• Research quality leads and markets
• Provide exceptional customer service

Position Requirements:

BA/BS Degree or equivalent work experience

• 2 + years of experience in a sales-related field or industry
• Working knowledge of Microsoft Word & Microsoft Excel
• “Can do” attitude
• Team-player

Position Responsibilities:

• Understand and translate business needs into technical requirements and implementations producing maintainable, well-documented code.
• Develop multi-tiered enterprise solutions based on Java 8, JEE, Spring, MVC.
• Web Services, SOAP, REST, JAX-RS, JAX-WS. XML Technologies including XPath and XSLT.
• Data Service technologies including session/entity EJBs with CMP, Hibernate, HQL, and JDBC.
• Oracle, SQL, PL/SQL, Postgres, database design and implementation, ETL a plus
• HTML5, CSS3, AJAX, JavaScript, Angular.
• Maven, Ant, Axis, SVN, Git. Test-driven development, SCRUM, Agile.
• Excellent communication skills, proactive, and resourceful.
• Self-starter and independent, but appreciates the importance of teamwork.

Position Requirements:

• 6+ years of commercial server-side development experience for enterprise class or large scale web-based, multi-tenant applications.
• Solid understanding OOAD and experience in Java 8/JEE programming.
• Solid experience in data-driven, multithreaded, and distributed web application development.
• Strong communication skills for working in a team environment.
• BS or MS in CS or equivalent

Position Responsibilities:

• build a testing process from scratch
• be the main person who will lead and oversee this process.

Position Requirements:

• Strong knowledge of client-server architecture
• Basic knowledge of Javascript/HTML/CSS
• Deep understanding of HTTP Protocol (considered a plus)
• Knowledge of SOAP and REST services. Experience in testing of such services.
• Knowledge of JSON and SOAP+XML data formats.
• Strong knowledge of SQL
• Automated testing of web applications (considered a plus)
• Automated testing of SOAP and REST services (considered a plus)